Emergency Dental Care during COVID-19

American Pediatric Dental Group Providing Teledentistry during Coronavirus Pandemic

In light of the evolving pandemic and following the Department of Health’s guidance, we have decided to temporarily adjust our schedule to Emergency by appointment only. Our top priority is the health and well-being of our patients, families, staff and community. In this unprecedented time, we are deeply committed to keeping everyone safe and doing our part to “flatten the curve.”

We are available to answer your calls and take care of your child’s dental needs during COVID-19 Pandemic!

How will this affect my dental appointment?

We will continue to answer your calls during this pandemic. We are concentrating on emergency and urgent dental care only during this period. This will allow children who are experiencing dental pain to be cared for in the office and reduce the burden that dental emergencies would place on hospital emergency departments.

How do I know what is considered a dental emergency?

Below is a guide provided by the American Academy of Pediatric Dentistry on what is considered a dental emergency. If you are unsure or have questions about your child’s dental health you can call or text us at 1-844-30-4KIDS (5437). We are available Monday to Friday from 9am to 5pm to help you with your dental needs.

Dental care you can reschedule for another time: (See below how to request an appointment)

  • Regular visits for exams, cleanings and x-rays
  • Regular visits for braces
  • Removal of teeth that aren’t painful
  • Treatment of cavities that aren’t painful

Dental care that you should have taken care of by a dentist at this time: (Teledentistry Consults and emergency by appointment only)

  • Bleeding that doesn’t stop
  • Painful swelling in or around your mouth
  • Pain in a tooth, teeth or jawbone
  • Gum infection with pain or swelling
  • After surgery treatment (dressing change, stitch removal)
  • Broken or knocked out tooth

How to contact our dental office during COVID-19 Pandemic:

We are here to help you Monday to Friday 9am to 5pm.

What is Teledentistry?

It is the use of information technology and telecommunications for dental care, consultation, and education via audio and/or video with a dentist. These services may be billed to your insurance and patient will be responsible for any out of pocket expense.

What information will be required for a Teledentistry consult with our dentist?

Personal information (name, contact information, date of birth, name of primary dentist if new to our office)

  • Insurance information
  • Provide any photo’s or supporting documents for the dentist to review
  • Medical History information

Is the office open to take care of my child’s dental pain or emergency?

Yes, the office will be open by appointment only. The dentist will require a Teledentistry consultation to determine if the child can be seen in the office based on the guidelines provided by the Department of Health during the COVID-19 Pandemic.

Are you accepting New Patients for dental emergencies?

Yes! We are accepting new patients for dental emergencies and Teledentistry consultations.

How can I make a non-urgent dental appointment request?

We highly recommend requesting your child’s dental appointment to prevent them from missing their 6-month dental check-up. We will work diligently to reschedule all of our patients affected by COVID-19. However, the summer is the busiest time for our office. Patients who request appointments online will have a better chance of getting an appointment sooner, although it is not guaranteed. We are accepting new patients!

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